Got a business? Have a website for the said business? Then you need some really cool and essential website features to skyrocket your business and make crazy Sales.
There are many different ways that you can choose to put your new website together.
Therefore, you need to put some serious thought and consideration into how you are going to do it.
One of the issues you will need to tackle concerns the features that the site will have.
Some features are very important to consumers.
Therefore, leaving them out could possibly hurt your new online business.
It would be wise to study other sites that are already successful in the industry that you want to get involved with.
You will then have a better idea about how to shape your site so that it will please the people who visit it.
Hopefully, there’s goodness.
Here are some ideas for features you might want to consider on your Website.
Essential Website Features that are Designed to Help your Business
Table of Contents
1. Take Advantage, Use Videos
Adding videos that describe some of the products you sell will be very helpful to consumers.
Buying an item online is a very tricky thing.
You are not able to see it and hold it in your hands.
Therefore, you can never really be totally sure what will arrive in the mail if you decide to order it.
People who do their shopping online have this concern all the time.
Therefore, you will be able to gain confidence from customers if you provide them with as much info as possible about the products you are selling.
Videos are a great way to do this.
You will be able to show your customers how certain products work.
You will be able to demonstrate them for any person who is interested in buying it.
Seeing a product in action is a lot better than seeing a still photo of the same product that does not move.
Videos will take all of the guesswork out of the shopping experience for your customers.
2. How will your phones be answered?
Having a successful website will mean that you will be getting many calls from your customers.
Some of these people will have questions about products that you are selling.
Other people will want to know about an order they have already placed or a return they are going to make.
Whatever the case may be, you need to be sure that all of your customer calls are answered in a timely manner.
People who are forced to wait on hold are usually not very happy. Therefore, investing in call center services would be a very wise solution to this problem.
An outside company will act as your customer service team.
They will be able to log into your customer database to give info to callers about their orders or certain products.
3. Online Chat is a Must Have: Isn’t it?
Do you want to be able to chat online with your customers?
Not every person likes to call a customer service number.
Many people despise waiting on hold.
There are also people who do not want their conversation to be overheard.
Therefore, online chat is the perfect alternative to these people.
They can simply type back and forth with one of your employees and have all of their questions answered without uttering a single word.
These post on kissmetrics should walk you through setting up an online chat for your business
4. Customer Reviews, How Important?
Do you want to allow your customers to comment on the items they have purchased?
There are many sites that have customer reviews listed under the products they sell.
Your customers will find this added info very helpful.
Hopefully having these essential website features could really be a good decision.
One that would go a long way in the success of your business.
Have other features you feel should be added but not mentioned? Feel free to Share in the comment section.
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